Refund policy

Refund Policy

We operate a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at: frontdesk@staays.com. Please note that returns must be sent to the following address:
89 Labs, 3 Esplanade Augustin Aussedat

If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your parcel. Items sent back without first requesting a return will not be accepted.

You can always contact us at frontdesk@staays.com with any questions about returns.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is faulty, damaged, or if you’ve received the wrong item, so we can assess the issue and put it right.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), customised products (such as special orders or personalised items), and personal care items (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.
Please feel free to contact us if you have any questions or concerns about a specific item.

Unfortunately, we do not accept returns on sale items or gift cards.

Exchanges
The quickest way to ensure you get what you want is to return the item you have, and once the return is accepted, place a separate order for the new item.

14-Day Cooling-Off Period for the European Union
In addition to the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As mentioned above, your item must be in the same condition as when you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We’ll notify you once we’ve received and inspected your return, and let you know whether the refund has been approved. If approved, you’ll be automatically refunded to your original payment method within 10 working days. Please note it may take some time for your bank or credit card provider to process and display the refund.

If more than 15 working days have passed since your return was approved, please contact us at frontdesk@staays.com.